Who Do We Help?
Aetonix offers a best in class device agnostic RPM platform that is both user friendly and intuitive for patients, clinicians, family members, and hospital executives. It enables the successful delivery of remote care to those patients who need it the most (either suffering from chronic diseases or undergoing acute care procedures). By activating synergy between patients, providers, family members and hospital executives, it is able to offer the type of care experience that converges on the pinnacle of convenience, quality and safety. Each of the four roles is further described below.
From the patient’s perspective, aTouchAway drives engagement and improves adherence to care plans set into motion by providers. Empowered with the platform, patients are able to best educate themselves using resources contained in the software that address their condition. They can update the physician, nurse or any other care giver of their situation more frequently at the drop of a dime using one touch video conferencing, text messaging, and asynchronous store and forward technology which does not need the presence of both parties. By having aTouchAway by their side, they are reminded of what they need to do to follow their care plan for best outcome, whether it is medication or appointment adherence, receiving diagnostic reports or providing input during care plan revisions. The technology acts as a conduit to receive remote care, but also a HIPAA compliant portal through which the patients can communicate securely with providers and family members for optimum care coordination.
From the providers’ perspective, aTouchAway allows them to track the progress of their patients remotely via both quantitative and qualitative reports. Quantitative reports consist of the vital signs and other biodata that are tracked using a multitude of devices that are connected to our platform via Bluetooth. Qualitative reports consist of patient accounts of their own condition. As the connections are more frequent but shorter in duration, it ensures that all high-risk cases are stratified and managed adequately with multiple touchpoints. Rather than just discharging the patients with no way to monitor them, aTouchAway fosters a two-way highly visible relationship between clinicians and the patient, while keeping patients at the comfort of their own homes. The patient can be reminded to take the necessary actions and triaged from afar depending on the latest developments of their condition. Care protocols can be developed for certain diseases which expertly streamlines care for current and future enrollees for that same condition. Coaching, forms, processes and approvals can all be automated, freeing up clinicians’ time to attend to more high demand cases.
Physicians, and clinicians supervised by physicians are properly trained to monitor the status of patients and collect relevant data as required. Whether they are office-based, hospital-based, on-the-go or support workers, they are thoroughly equipped with the resources in place to provide the best care possible. The need for every organization is contextual, and so over time it is possible to construct workflows involving all staff that increase the efficiency of care provided. Primary care physicians, specialists, nurses and physicians‘ assistants are able to access progress notes, care plans and schedules in real time.
From hospital executives’ perspective, by having such a technology at their disposal, their respective organizations are firstly able to distinguish themselves from the other healthcare systems that do not have home telemonitoring capabilities. Due to the shift in demographics, rise in chronic diseases and rise of healthcare consumerism, having telemonitoring capabilities has become a source of differentiation. Patients are demanding it, and advocacy groups are lobbying congress to facilitate it. Thus, hospital executives want to have remote patient monitoring solutions to access new streams of patients in the coming years. Expansion aside, RPM helps to curb costs as well, in the form of reducing 30-day readmissions and ER visits. Thus by implementing RPM, hospital executives can deliver on the promise of value-based care where there is no conflict of interest between positive outcomes and revenue generation. The improved care for their clients helps build loyalty where their brand value increases in the eyes of the public.
Also, the hospital can monitor the efficiency of various home health programs such as rehab or nursing facilities. Thus the technology provides a way for them to monitor performance of their extended branches as well. Outside urban centers, having a full-service RPM platform like aTouchAway ensures that those eligible for telehealth programs in rural areas can also be accessed by the health system’s physicians remotely via video conference.
From the family members’ perspective, they have greater assurance of the well being of their loved ones. They have the ability to be a part of a care team and know everything that is going on. Our platform allows any informal caregiver to be added to a patient’s network as well. This is what we call the Circle of Care, which does not only consist of clinicians and the patient, but the patient’s family and friends as well if needed. Studies show that patients do better when their families and friends are added to their network of care. aTouchAway ensures that there is no scope of social isolation or cognitive gaps when it comes to receiving care. Having one’s close ones being added to the network ensures that they can be on top of everything and fill in the gaps where extra emotional or cognitive support is needed.