Privacy Policy

This Privacy Policy describes how Aetonix (“we”) may collect, use and disclose your Personal Information and the services provided by Aetonix in connection with this Website (collectively, the “Services”).

For the purpose of this Privacy Policy, “Personal Information” means any information about an identifiable individual, within the meaning of applicable privacy laws. Aggregated or anonymous information, which does not or cannot reasonably identify an individual, is not Personal Information.

Aetonix is committed to protecting the privacy and security of your Personal Information. This Privacy Policy is designed to explain the types of information we collect and how it is used and disclosed.



Aetonix is committed to maintaining the confidentiality of the Personal Information in its care. Aetonix has designated a Privacy Officer who is accountable for the organization’s compliance with privacy legislation and internal policies.


Information Collection, Use and Disclosure

While using our Website, we may ask you to provide us with certain Personal Information. Personal Information may include, but is not limited to your:

  • First Name
  • Last Name
  • Email
  • Phone Number
  • Name of the Organization
  • Free text message (that you leave for Aetonix)

We use this information to contact you about the Service we provide. We do not disclose information you provided to any other Company.



Cookies enable the Website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. The primary information usually collected through Cookies is statistical and technical information about equipment, and visitor actions on our website, such as:

  • Traffic data
  • Location and IP address
  • Communication data
  • Operating System
  • Browser


Google ReCaptcha

The Google ReCaptcha function is used to prevent automated registration and support submissions to Aetonix webpage by computer programs. Google’s tool uses cookies and collects other usage information to validate it is being used by human. The collection of information by ReCaptacha is governed by Google Privacy Policy and Terms of Use.


Links between Aetonix’s websites and links to other websites are provided for convenience and information. A link to another website is subject to the privacy policy of that website.

Security Safeguards

Personal Information in Aetonix’s custody is protected by security safeguards to prevent loss, unauthorized access, copying, or misuse. Internally, access to Personal Information is restricted to personnel who require such access in order to perform their duties.


Changes to this Privacy Policy

We may amend this Privacy Policy from time to time as our business evolves, in response to legal developments, as new technologies become available, or as we introduce new features, products or services.

When we make changes to this Privacy Policy we will revise the “Last Updated” date at the top of the policy. You should check back here periodically to find out if any changes have been made to this Privacy Policy. If we make substantial changes we will, as appropriate prominently post these changes to our Website or notify registered Users directly.

Continuing to use our Services after we post or communicate a change signifies that you consent to the revised terms of the Privacy Policy.


Contact Us

Questions regarding our privacy program and practices can be directed to our Privacy Office, using the following contact details:

by phone:
1 855 561-4591

by email:

or by mail:

7 Bayview Road
Ottawa, Ontario
K1Y 2C5


Cookie Consent

By clicking on “Allow all cookies” in the cookie banner or using the Website, you consent to Aetonix using cookies to process your personal data to personalize your experience.

COPD Education – Onboarding


To complete a thorough needs assessment / initial evaluation for a COPD patient of an outpatient clinic

Patient, Educator (Nurse, RT, the Physician could also be the educator)

One 60-90 min session with the Educator

  • This protocol should be established for all COPD patients from a given clinic, independently of whether they are new patients or they are known to the clinic. This protocol is the basis to engage the patient into other protocols such as education, exacerbation follow-up, etc.
  • We need to identify patient goals/concerns to guide the interventions
  • A thorough evaluation is carried on, with the objective of understanding where the patient is on their disease journey and follow-up treatable traits: dyspnea, exacerbation or dyspnea and exacerbation.
  • It includes the use of objective questionnaires such as the mMRC, CAT, HADS, Frailty Scale, etc.
  • Identify if the patient needs to be referred to other resources (e.g. Physiotherapist, social worker, occupational therapist)
  • Once Onboarding is completed, the patient continues to the COPD Education workflow
COPD Education – Continuous Maintenance


To cover in depth all the necessary elements of self-management education as per the LWWCOPD, with priorities based on patient goals and identified treatable traits

Patient, Educator (Nurse, RT or Physician)

A number of “Core” educational modules have been identified which cover the basic COPD education from the LWWCOPD program. Additionally, optional modules can be used to respond to patient needs. The timeline (frequency, number of modules to be covered at a given education session) is fully customizable, although we recommend to have education sessions every 2-weeks during the “active” phase of education. Once this is completed, the patient continues to the Maintenance Mode (see below).

  • Launched at the onboarding protocol
  • Provide basic overview of COPD self-management based on LWWCOPD (medication adherence, inhaler techniques, PLB technique & energy conservation) up to the development of an Action plan for early exacerbation recognition and management.
  • Prioritize self-learning by the patient (e.g. watching videos, reading educational materials, completing homework) in addition to live sessions with the Educator. Educational materials are sent to the patient directly via the platform, and become the patient’s own library. The Educator can customize which “homework” the patient receives.
  • Educators have access to “User guides” to standardise their educational intervention. These user guides include: objectives, interventions, suggested questions, evaluation of self-efficacy, and learning contracts for each module.
  • Once the core education is completed, the patient can continue to the Respiratory Status Follow-up Workflow (run in parallel)

The Maintenance Mode
  • As soon as the maintenance mode is engaged, the frequency of visits Educator/Patient is reduced to once every 6 months.
  • During the Maintenance Mode sessions, the educator has access to all the education modules and can choose any piece of content that needs to covered with the patient. 
  • A streamlined evaluation (similar to the initial eval.) is done during each “maintenance” visit to identify any substantial changes on the patient’s needs that will require some adjustment. The patient could come back to an “active” education mode (more frequent education sessions, e.g. every 2 weeks).
COPD Respiratory Status Follow-up


Monitoring of stable patients from a clinic in order to identify early any aggravation of symptoms (exacerbation) and implement an action plan

Patient, Educator (Nurse, RT or Physician)

Scheduled regular automated follow-up to the patient symptoms. Intensity/Frequency can be adjusted by the Educator depending on patient needs (e.g. daily, every week, etc.). Ongoing through the year.

  • Launch: Patients who have completed the Core Educational including setting-up an action plan.
  • Regular automated questions allow to identify any change in patient’s symptoms and severity.
  • If an exacerbation is detected the patient gets a reminder to engage their self-management strategies while waiting for the Educator to call back.
  • An alarm is generated for the Educator, so they immediately call back the patient. At this call they will evaluate any further intervention required and schedule additional follow-up.
Schedule a Demo

Learn more about aTouchAway’s features and how they can help improve efficiency in your healthcare organization.