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Meet the aTouchAway

Patient dashboard open with results from Oxygen, Pulse, Temperature, Glucose Levels, Weight and Blood Pressure displayed as the doctor speaks to the patient through text, and video chats

Through virtual communication, remote patient monitoring, care plan management, and clinical workflows, the aTouchAway platform dramatically improves patient outcomes.

Clinician communicating virtually with outpatient with the help of tablets and elderly man receiving communications at home

Virtual Communications

Communicate with patients, caregivers, care team members, and anyone else in the circle of care through a secure private health information platform supporting video conferencing, messages, and group chat.

Icon of chat bubbles with video camera

Audio and/or video conferencing

Engage in two-way video calls between you and the patient, with the ability to add a third person. Technology-challenged patients can initiate a video call with one simple touch.

Secure messaging

Send secure text messages between circle of care members or group chats. Conversations are encrypted to safeguard patients’ health information.

Icon of chat bubbles with three dots
Icon of two arrows pointing the opposite direction

File storage and transfer

Send and receive images, videos, and documents as attachments in text messages or group chats. Files are stored temporarily and expire after 72 hours to protect confidentiality.

Remote Patient Monitoring

Remote patient monitoring

Enable your patients to measure their vital signs using a range of health monitoring devices and share them with the care team remotely. Using a real-time monitoring dashboard and thresholds, receive alerts on deviation, manage patient status, and take timely care actions.

Group of health monitoring devices, like a digital scale, watches, blood pressure machine and a tablet and smartphone with the aTouchAway application opened

Vital signs collection

Using a provided kit or their own mobile device, patients can take readings of the following vital signs: oxygen saturation level, heart rate, blood pressure, blood glucose, temperature, weight, and activity.

Tablet mockup of temperature verifications on aTouchAway application

Thresholds and alerts

The care team can set multiple thresholds on vital signs and receive an alert if there is a deviation.

Desktop and mobile mockups of aTouchAway Managed Users Settings

Real-time monitoring

A monitoring dashboard provides a color-coded overview of patient status based on criticality.

Care plan management

Set, administer, and modify patient care plans at an organizational or departmental level. Keep care team members on the same page with respect to progress, pending tasks, and next steps. Add unlimited care team members, and set privileges as necessary so the right people can collaborate to optimize the health outcome of the patient.

Top-down customization, including real-time approval management

Customize the app for each patient. Change interface settings, control what the patient has access to, and add care team members—each with the specific level of privileges they need at a given time to manage the patient.

Tablet with aTouchAway application dashboard view settings
Smartphone aTouchAway application demonstrating the Reminder Setup feature

Reminders and prompts

Help patients comply with their care plan using reminders and prompts. For example, set reminders to take medication, drink water, assess pain level, or track cigarettes smoked in a day. If a patient is at risk of not complying, you can follow up and adjust the care plan as needed.

Customized shareable care plans

aTouchAway forms a circle of care around every patient. Provide each member of the circle with access to the resources and guidance they need to play their part in coordinating care, such as forms, assessment surveys, and educational materials. Share care plans with people both inside and outside the organization, including family members, with all information controlled by access permissions.

Permissions management features for aTouchAway application on desktop

Clinical workflows

A clinical workflow is a series of predefined steps, based on conditions, that automatically executes a clinical protocol, providing guidance to circle of care members. Reduce the burden on healthcare professionals by streamlining the process they use to create care pathways for patients. The system will notify users if an intervention is needed based on the workflow process.

Desktop with weekly monitoring of symptoms assessment for chronic diseases

Custom protocols

Define steps and logical paths to set up a custom workflow. Actions in a workflow could include a prompt to measure vital signs, fill out a survey, or provide educational material. Each patient’s care journey can be started, stopped, and looped on a personalized instance of the workflow with its own settings and conditions.

Two cellphone mockups showing follow and alert features


As part of the workflow definition, identify care team members to receive alerts under specified conditions. Conditions for an alert could be a particular sequence of survey questions, a vital signs deviation, or simply a patient not responding or not adhering to the care plan.

Clinical workflow setup in aTouchaway on tablet

Workflow templates

We provide out-of-the-box templates for conditions such as chronic obstructive pulmonary disease, congestive heart failure, and diabetes. You can modify the templates, customize them fully, or use them as is.


The dashboard is both an organizational command centre and an information repository. Analyze the success of your program by looking at patient data trends holistically, or zoom in on one patient to micromanage the settings of that person’s app interface or care plan. The dashboard also lets you customize the setup and partition data in the ways most useful for your organization.

Doctor looking at aTouchAway dashboards to review patient information at a glance

Patient risk stratification

Categorize patients by level of risk based on workflow status, vital signs thresholds, and compliance. These categories allow you to prioritize your responses to more urgent cases. Analyze longitudinal data from patients and identify trends that warrant further inspection.

Doctor looking up patient information on cellphone with a desktop mockup of the patient dashboard

Complete overview of patient history

See past vital signs, reminders, workflow results, forms information, and call history, all in one place. Export data in PDF or CSV format.

aTouchAway General Settings tab on tablet with team of healthcare professionals standing together


Define groups of staff according to specializations, as well as groups of patients who may require specialized care, and assign specific staff and content to these patients.

Schedule a discovery call

Wondering if we are a right fit, or have any particular questions that you want answered? Let’s discuss.

Group of health monitoring devices, like a digital scale, watches, blood pressure machine and a tablet and smartphone with the aTouchAway application opened
COPD Education – Onboarding


To complete a thorough needs assessment / initial evaluation for a COPD patient of an outpatient clinic

Patient, Educator (Nurse, RT, the Physician could also be the educator)

One 60-90 min session with the Educator

  • This protocol should be established for all COPD patients from a given clinic, independently of whether they are new patients or they are known to the clinic. This protocol is the basis to engage the patient into other protocols such as education, exacerbation follow-up, etc.
  • We need to identify patient goals/concerns to guide the interventions
  • A thorough evaluation is carried on, with the objective of understanding where the patient is on their disease journey and follow-up treatable traits: dyspnea, exacerbation or dyspnea and exacerbation.
  • It includes the use of objective questionnaires such as the mMRC, CAT, HADS, Frailty Scale, etc.
  • Identify if the patient needs to be referred to other resources (e.g. Physiotherapist, social worker, occupational therapist)
  • Once Onboarding is completed, the patient continues to the COPD Education workflow
COPD Education – Continuous Maintenance


To cover in depth all the necessary elements of self-management education as per the LWWCOPD, with priorities based on patient goals and identified treatable traits

Patient, Educator (Nurse, RT or Physician)

A number of “Core” educational modules have been identified which cover the basic COPD education from the LWWCOPD program. Additionally, optional modules can be used to respond to patient needs. The timeline (frequency, number of modules to be covered at a given education session) is fully customizable, although we recommend to have education sessions every 2-weeks during the “active” phase of education. Once this is completed, the patient continues to the Maintenance Mode (see below).

  • Launched at the onboarding protocol
  • Provide basic overview of COPD self-management based on LWWCOPD (medication adherence, inhaler techniques, PLB technique & energy conservation) up to the development of an Action plan for early exacerbation recognition and management.
  • Prioritize self-learning by the patient (e.g. watching videos, reading educational materials, completing homework) in addition to live sessions with the Educator. Educational materials are sent to the patient directly via the platform, and become the patient’s own library. The Educator can customize which “homework” the patient receives.
  • Educators have access to “User guides” to standardise their educational intervention. These user guides include: objectives, interventions, suggested questions, evaluation of self-efficacy, and learning contracts for each module.
  • Once the core education is completed, the patient can continue to the Respiratory Status Follow-up Workflow (run in parallel)

The Maintenance Mode
  • As soon as the maintenance mode is engaged, the frequency of visits Educator/Patient is reduced to once every 6 months.
  • During the Maintenance Mode sessions, the educator has access to all the education modules and can choose any piece of content that needs to covered with the patient. 
  • A streamlined evaluation (similar to the initial eval.) is done during each “maintenance” visit to identify any substantial changes on the patient’s needs that will require some adjustment. The patient could come back to an “active” education mode (more frequent education sessions, e.g. every 2 weeks).
COPD Respiratory Status Follow-up


Monitoring of stable patients from a clinic in order to identify early any aggravation of symptoms (exacerbation) and implement an action plan

Patient, Educator (Nurse, RT or Physician)

Scheduled regular automated follow-up to the patient symptoms. Intensity/Frequency can be adjusted by the Educator depending on patient needs (e.g. daily, every week, etc.). Ongoing through the year.

  • Launch: Patients who have completed the Core Educational including setting-up an action plan.
  • Regular automated questions allow to identify any change in patient’s symptoms and severity.
  • If an exacerbation is detected the patient gets a reminder to engage their self-management strategies while waiting for the Educator to call back.
  • An alarm is generated for the Educator, so they immediately call back the patient. At this call they will evaluate any further intervention required and schedule additional follow-up.
Schedule a Demo

Learn more about aTouchAway’s features and how they can help improve efficiency in your healthcare organization.