About Us

Our Story

When Aetonix founder’s 83-year-old aunt was suffering from Alzheimer’s disease, she found it difficult to let family and healthcare professionals know what she needed, leading to problems with her care, and feelings of isolation.

Michel was concerned, and realized his aunt wasn’t the only person with these common problems that arise with aging, Alzheimer’s and dementia, and other types of healthcare issues.

Aging Populations  Icon of bar chart with arrow going up from left to right demonstrating the aging population in North America

The population is aging and North America is predicted to be home to more than 84 million people over the age of 65 by the year 2030. As such, the demands on our health care systems and our caregivers increase every year.

Inspiration Icon of lightbulb with light flickering to demonstrate Michel Paquet, founder of Aetonix had an idea to help those with complex care needs

With this knowledge, Michel became inspired to do something about it, to make the world a bit better for his aunt and every other person with complex care needs.

Our Mission: Connecting the Circle of Care

Aetonix was founded in February 2014 with a mission to address the increasing demands for caregiving solutions for home caregivers and for those in group facility settings, regardless of geographical distance between caregiver and the cared for. Aetonix soon launched aTouchAway, a face-to-face communication platform ready to revolutionize the way that families, healthcare professionals and those receiving care complete their circle of care.

Headshot of Michel Paquet, Founder and CEO at Aetonix Systems

Michel Paquet  LinkedIn Logo Hyperlinked to Michel Paquet's Profile


As a veteran innovator in the technology industry, Michel Paquet’s experience ranges from engineering leadership roles at Nortel, IBM Canada, Wind River Systems, and Intel . Michel has dedicated his time, effort and financial resources over the past 4 years to develop a much needed communications and information sharing platform for seniors and patients with complex health care needs. As the CEO of Aetonix Systems he has demonstrated his extraordinary passion for improving the healthcare experience for patients in Ontario and simplifying communication for those who need it most.

Headshot of Yvon Martel, Board Member & Business Advisor at Aetonix Systems

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Yvon Martel is an experienced business leader. He co-founded Halogen Software (formerly Manta) in 1994 where he worked as the VP of Healthcare Solutions for more than 15 years. Yvon has always had an interest in improving healthcare after spending many years in and out of waiting rooms with his two sets of twins. With his many years of health technology experience, he joined the Aetonix Board of Directors in March 2017.

Headshot of Jacques Renaud, Board Member & Business Advisor at Aetonix Systems

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Jacques is a technologist, entrepreneur, and maker. With more than 25 years of leadership experience in multiple industries, Jacques thrives at the intersection of business and technology. Twenty years after founding and leading Privasoft Corp. (sold to CSDC Systems), Jacques turned his focus to helping start-ups and established B2Bs achieve success, and to volunteering for a number of economic development programs. His strong interest in technology lead him to want to work with an up and coming start-up like Aetonix.

Headshot of Mike Mount, Board Member & Business Advisor at Aetonix Systems

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Mike Mount has experience growing businesses organically and through mergers and acquisitions. Mike is the former owner of the Performance Group that was acquired by the Toronto Star in 2011. Mike has a Mechanical Engineering degree from the University of Waterloo and a MBA from Union College in Schenectady, New York. In addition to working with business leaders on growth strategies, Mike serves on the Royal Hospital IMHR Board, the Ottawa Chapter of YPO and chairs the Car-on Advisory Board. He has a strong interest in helping others so being a part of Aetonix helps him achieve this goal.

Headshot of Doctor Marilyn Crabtree, Advisory Board Member at Aetonix Systems

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Dr. Marilyn Crabtree has been with the St. Lawrence Medical Clinic for over 25 years. She completed her undergraduate education and Doctor of Medicine at the University of Toronto and the Family Medicine program at the University of Ottawa. Marilyn works using “Open Booking” making it so that if a health concern comes up, you can generally be seen that day and satisfaction rates are much higher. After her many years working alongside patients, she has noticed gaps in healthcare communications which inspired her to get involved with Aetonix.

Headshot of Peggy Taillon, Advisory Board Member at Aetonix Systems

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Ms. Taillon serves as President of the Bruyère Foundation and has a passion for its important mission and a deep respect for its rich past and many accomplishments. Integrity, diversity and inclusiveness are hallmarks of her leadership. A passionate advocate for equality and social justice, Peggy has led one of Canada’s longest established organizations the Canadian Council on Social Development, influencing public policy and the changing landscape for the third sector in Canada over the last several years.

COPD Education – Onboarding


To complete a thorough needs assessment / initial evaluation for a COPD patient of an outpatient clinic

Patient, Educator (Nurse, RT, the Physician could also be the educator)

One 60-90 min session with the Educator

  • This protocol should be established for all COPD patients from a given clinic, independently of whether they are new patients or they are known to the clinic. This protocol is the basis to engage the patient into other protocols such as education, exacerbation follow-up, etc.
  • We need to identify patient goals/concerns to guide the interventions
  • A thorough evaluation is carried on, with the objective of understanding where the patient is on their disease journey and follow-up treatable traits: dyspnea, exacerbation or dyspnea and exacerbation.
  • It includes the use of objective questionnaires such as the mMRC, CAT, HADS, Frailty Scale, etc.
  • Identify if the patient needs to be referred to other resources (e.g. Physiotherapist, social worker, occupational therapist)
  • Once Onboarding is completed, the patient continues to the COPD Education workflow
COPD Education – Continuous Maintenance


To cover in depth all the necessary elements of self-management education as per the LWWCOPD, with priorities based on patient goals and identified treatable traits

Patient, Educator (Nurse, RT or Physician)

A number of “Core” educational modules have been identified which cover the basic COPD education from the LWWCOPD program. Additionally, optional modules can be used to respond to patient needs. The timeline (frequency, number of modules to be covered at a given education session) is fully customizable, although we recommend to have education sessions every 2-weeks during the “active” phase of education. Once this is completed, the patient continues to the Maintenance Mode (see below).

  • Launched at the onboarding protocol
  • Provide basic overview of COPD self-management based on LWWCOPD (medication adherence, inhaler techniques, PLB technique & energy conservation) up to the development of an Action plan for early exacerbation recognition and management.
  • Prioritize self-learning by the patient (e.g. watching videos, reading educational materials, completing homework) in addition to live sessions with the Educator. Educational materials are sent to the patient directly via the platform, and become the patient’s own library. The Educator can customize which “homework” the patient receives.
  • Educators have access to “User guides” to standardise their educational intervention. These user guides include: objectives, interventions, suggested questions, evaluation of self-efficacy, and learning contracts for each module.
  • Once the core education is completed, the patient can continue to the Respiratory Status Follow-up Workflow (run in parallel)

The Maintenance Mode
  • As soon as the maintenance mode is engaged, the frequency of visits Educator/Patient is reduced to once every 6 months.
  • During the Maintenance Mode sessions, the educator has access to all the education modules and can choose any piece of content that needs to covered with the patient. 
  • A streamlined evaluation (similar to the initial eval.) is done during each “maintenance” visit to identify any substantial changes on the patient’s needs that will require some adjustment. The patient could come back to an “active” education mode (more frequent education sessions, e.g. every 2 weeks).
COPD Respiratory Status Follow-up


Monitoring of stable patients from a clinic in order to identify early any aggravation of symptoms (exacerbation) and implement an action plan

Patient, Educator (Nurse, RT or Physician)

Scheduled regular automated follow-up to the patient symptoms. Intensity/Frequency can be adjusted by the Educator depending on patient needs (e.g. daily, every week, etc.). Ongoing through the year.

  • Launch: Patients who have completed the Core Educational including setting-up an action plan.
  • Regular automated questions allow to identify any change in patient’s symptoms and severity.
  • If an exacerbation is detected the patient gets a reminder to engage their self-management strategies while waiting for the Educator to call back.
  • An alarm is generated for the Educator, so they immediately call back the patient. At this call they will evaluate any further intervention required and schedule additional follow-up.