2:04

Reaching
Isolated Patients

Blue Circles
Green Circles
Happy elderly lady on tablet chatting with family members who live on the other side of the country

Patients can feel isolated for many reasons—socioeconomic circumstances, an event such as a pandemic, or travel abroad, to name just a few. In any situation where access to healthcare professionals or other caregivers is limited, we help patients stay connected and engaged.

Three images of patients and outpatients communicating with their smart devices to family members to alleviate loneliness of social isolation

Reduced social isolationIcon of three people next to each other

A key factor in successful recovery and maintaining a high level of care is to keep patients connected with their circle of care: caregivers, loved ones, and professionals.

Improved outcomesIcon of bar chart with arrow going up from left to right demonstrating the aging population in North America

When one-on-one visits are not possible, virtual contact offers essential connection. Our protocols guide clinical teams in providing remote care and keeping patients aligned with their care plan.

Illustration of doctor showing a health assessment on an enlarged phone to their patient
Top view of elderly lady in a video call with doctor to discuss condition and prevent unnecessary hospital readmission saving travel time and costs

Reduced readmission Do not enter used to image reduced readmissions

Providing remote care to isolated patients reduces the incidence of hospital readmission, helping to save on travel costs and system costs.

What our customers say about us

Five star rating

They have been very easy to set up and use and have been well received by the staff and by the families of our patients. They have made the most upsetting and difficult times a little bit easier by bringing our patients’ families in touch with, and able to see, their loved ones.

Lead Nurse

Critical Care

Case Study Square. Learn how Aetonix has helped other organizations. Click to read a case study.

Schedule a discovery call

Wondering if we are a right fit, or have any particular questions that you want answered? Let’s discuss.

Group of health monitoring devices, like a digital scale, watches, blood pressure machine and a tablet and smartphone with the aTouchAway application opened
close-link
COPD Education – Onboarding

Objective

To complete a thorough needs assessment / initial evaluation for a COPD patient of an outpatient clinic

Actors
Patient, Educator (Nurse, RT, the Physician could also be the educator)

Timelines
One 60-90 min session with the Educator

Description
  • This protocol should be established for all COPD patients from a given clinic, independently of whether they are new patients or they are known to the clinic. This protocol is the basis to engage the patient into other protocols such as education, exacerbation follow-up, etc.
  • We need to identify patient goals/concerns to guide the interventions
  • A thorough evaluation is carried on, with the objective of understanding where the patient is on their disease journey and follow-up treatable traits: dyspnea, exacerbation or dyspnea and exacerbation.
  • It includes the use of objective questionnaires such as the mMRC, CAT, HADS, Frailty Scale, etc.
  • Identify if the patient needs to be referred to other resources (e.g. Physiotherapist, social worker, occupational therapist)
  • Once Onboarding is completed, the patient continues to the COPD Education workflow
close-link
COPD Education – Continuous Maintenance

Objective 

To cover in depth all the necessary elements of self-management education as per the LWWCOPD, with priorities based on patient goals and identified treatable traits

Actors
Patient, Educator (Nurse, RT or Physician)

Timelines
A number of “Core” educational modules have been identified which cover the basic COPD education from the LWWCOPD program. Additionally, optional modules can be used to respond to patient needs. The timeline (frequency, number of modules to be covered at a given education session) is fully customizable, although we recommend to have education sessions every 2-weeks during the “active” phase of education. Once this is completed, the patient continues to the Maintenance Mode (see below).

Description
  • Launched at the onboarding protocol
  • Provide basic overview of COPD self-management based on LWWCOPD (medication adherence, inhaler techniques, PLB technique & energy conservation) up to the development of an Action plan for early exacerbation recognition and management.
  • Prioritize self-learning by the patient (e.g. watching videos, reading educational materials, completing homework) in addition to live sessions with the Educator. Educational materials are sent to the patient directly via the platform, and become the patient’s own library. The Educator can customize which “homework” the patient receives.
  • Educators have access to “User guides” to standardise their educational intervention. These user guides include: objectives, interventions, suggested questions, evaluation of self-efficacy, and learning contracts for each module.
  • Once the core education is completed, the patient can continue to the Respiratory Status Follow-up Workflow (run in parallel)

The Maintenance Mode
  • As soon as the maintenance mode is engaged, the frequency of visits Educator/Patient is reduced to once every 6 months.
  • During the Maintenance Mode sessions, the educator has access to all the education modules and can choose any piece of content that needs to covered with the patient. 
  • A streamlined evaluation (similar to the initial eval.) is done during each “maintenance” visit to identify any substantial changes on the patient’s needs that will require some adjustment. The patient could come back to an “active” education mode (more frequent education sessions, e.g. every 2 weeks).
close-link
COPD Respiratory Status Follow-up

Objective

Monitoring of stable patients from a clinic in order to identify early any aggravation of symptoms (exacerbation) and implement an action plan

Actors
Patient, Educator (Nurse, RT or Physician)

Timelines
Scheduled regular automated follow-up to the patient symptoms. Intensity/Frequency can be adjusted by the Educator depending on patient needs (e.g. daily, every week, etc.). Ongoing through the year.

Description
  • Launch: Patients who have completed the Core Educational including setting-up an action plan.
  • Regular automated questions allow to identify any change in patient’s symptoms and severity.
  • If an exacerbation is detected the patient gets a reminder to engage their self-management strategies while waiting for the Educator to call back.
  • An alarm is generated for the Educator, so they immediately call back the patient. At this call they will evaluate any further intervention required and schedule additional follow-up.
close-link
Schedule a Demo

Learn more about aTouchAway’s features and how they can help improve efficiency in your healthcare organization.

close-link
close-link