Life Lines by aTouchAway™

At this crucial time for world health due to the COVID-19 pandemic, Aetonix is proud to collaborate with our partners  across the Atlantic in UK, to enable the Life Lines ICU Project.

What is Life Lines?

The Life Lines ICU project enables healthcare staff to connect families with critically ill patients through a virtual visiting solution from aTouchAway™. It is deployed on thousands of 4G-enabled BT tablets distributed into ICUs across the UK for COVID-19. Please visit the Life Lines website for more information on the genesis of such a project, the different partners that are involved and how you may help.


The Build up

Currently, due to the threat of influx of symptomatic patients, healthcare is being prioritized according to each person’s level of need. As a basic first step, healthcare organizations are encouraging patients to remotely self screen themselves via questionnaires, so they can be triaged virtually without needing to come to a physical location. We have created such a feature ourselves to enable our current clients. For patients who need further care or in location testing, they are being transferred to specialists who may have a better look at their case. Special arrangements such as walk in testing or drive through testing are also being arranged. But for those patients who need urgent in person care, and reach a critical stage, they are of course transferred to ICU units, and isolated from the rest of the world apart from the clinicians that provide care.  Hospitals are ensuring that they have enough capacity to treat those who are at this critical stage, or at risk of getting there.

The Purpose

Life Lines was envisioned in order to serve those who have already reached the stage of ICU lockdown, and are separated from their family members due to the contagious nature of COVID-19. Such a disconnect in communication can have great psychological impact for both the family members and the patient. There is also the chance of fatality, in which case the need for communication is even more palpable. In order to bridge this gap in communication, Life Lines stepped up to fill the void where ICU staff could add patient’s family members and communicate with them in order to schedule a video call. The user experience from the family member’s side is very intuitive where they are given a registration link, that takes them through all the steps to download the app, and communicate with the ICU staff.

The prestigious King’s College London, UK, approached us with the Life Lines program, seeking a partner that would help them bridge the communication gap between family members separated at this critical time. Given that we already had a secure and fully compliant video call solution in place, which could also be customized according to the particular use case, we gladly obliged. After our pilot at London’s St. Thomas hospital, this solution is being rolled out at ICU units of the rest of UK as well.


If you are in UK, and you are interested in the solution or in a collaboration, please send all queries to

If you want to support the further expansion of Life Lines, please consider making a donation here.

Follow Life Lines on Twitter for all the latest updates on the project.


If you are in Canada or USA , and you are interested in the solution or in a collaboration, please send all queries to


Let’s take a look at the latest case numbers from the three countries we currently operate in: *As of April 7th*

Country Total Total Total Total
  Cases Deaths Recovered Critical Fatality Rate Recovery Rate Critical Rate
USA 363,353 11,038 19,247 8,830 3% 5% 2%
UK 55,410 5,812 135 1,559 10% 0% 3%
Canada 16,194 306 3,128 426 2% 19% 3%

In the coming days, you can expect the recovery rate to shoot up as the majority of the total cases are still active cases. But the fatality rate and the critical rate thus far have been alarmingly high. In the coming weeks, the ICUs of USA and Canada could undergo the same fate as they did in UK, with the fatality rate peaking out at 10%. For these times, a virtual connection solution would go a long in way in providing the type of communication support and solace families are looking for. If you anticipate such needs, please do get in touch with us.

Aetonix as a company has always prided itself in providing a continuous stream of care to those patients with complex needs, such as suffering from multiple chronic diseases, or needing pre and post operative coordination, etc. COVID-19 is the latest in line of such use cases, where we do not want to merely focus on prevention and case management, which we do via remote screening and virtual assessment in USA and Canada, but we also want to focus on those who are already at a critical stage. Along with our partners in UK, we are here to serve their needs through Life Lines. We want to replicate such a project in Canada if possible. Let us connect if you plan on making this a reality.

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COPD Education – Onboarding


To complete a thorough needs assessment / initial evaluation for a COPD patient of an outpatient clinic

Patient, Educator (Nurse, RT, the Physician could also be the educator)

One 60-90 min session with the Educator

  • This protocol should be established for all COPD patients from a given clinic, independently of whether they are new patients or they are known to the clinic. This protocol is the basis to engage the patient into other protocols such as education, exacerbation follow-up, etc.
  • We need to identify patient goals/concerns to guide the interventions
  • A thorough evaluation is carried on, with the objective of understanding where the patient is on their disease journey and follow-up treatable traits: dyspnea, exacerbation or dyspnea and exacerbation.
  • It includes the use of objective questionnaires such as the mMRC, CAT, HADS, Frailty Scale, etc.
  • Identify if the patient needs to be referred to other resources (e.g. Physiotherapist, social worker, occupational therapist)
  • Once Onboarding is completed, the patient continues to the COPD Education workflow
COPD Education – Continuous Maintenance


To cover in depth all the necessary elements of self-management education as per the LWWCOPD, with priorities based on patient goals and identified treatable traits

Patient, Educator (Nurse, RT or Physician)

A number of “Core” educational modules have been identified which cover the basic COPD education from the LWWCOPD program. Additionally, optional modules can be used to respond to patient needs. The timeline (frequency, number of modules to be covered at a given education session) is fully customizable, although we recommend to have education sessions every 2-weeks during the “active” phase of education. Once this is completed, the patient continues to the Maintenance Mode (see below).

  • Launched at the onboarding protocol
  • Provide basic overview of COPD self-management based on LWWCOPD (medication adherence, inhaler techniques, PLB technique & energy conservation) up to the development of an Action plan for early exacerbation recognition and management.
  • Prioritize self-learning by the patient (e.g. watching videos, reading educational materials, completing homework) in addition to live sessions with the Educator. Educational materials are sent to the patient directly via the platform, and become the patient’s own library. The Educator can customize which “homework” the patient receives.
  • Educators have access to “User guides” to standardise their educational intervention. These user guides include: objectives, interventions, suggested questions, evaluation of self-efficacy, and learning contracts for each module.
  • Once the core education is completed, the patient can continue to the Respiratory Status Follow-up Workflow (run in parallel)

The Maintenance Mode
  • As soon as the maintenance mode is engaged, the frequency of visits Educator/Patient is reduced to once every 6 months.
  • During the Maintenance Mode sessions, the educator has access to all the education modules and can choose any piece of content that needs to covered with the patient. 
  • A streamlined evaluation (similar to the initial eval.) is done during each “maintenance” visit to identify any substantial changes on the patient’s needs that will require some adjustment. The patient could come back to an “active” education mode (more frequent education sessions, e.g. every 2 weeks).
COPD Respiratory Status Follow-up


Monitoring of stable patients from a clinic in order to identify early any aggravation of symptoms (exacerbation) and implement an action plan

Patient, Educator (Nurse, RT or Physician)

Scheduled regular automated follow-up to the patient symptoms. Intensity/Frequency can be adjusted by the Educator depending on patient needs (e.g. daily, every week, etc.). Ongoing through the year.

  • Launch: Patients who have completed the Core Educational including setting-up an action plan.
  • Regular automated questions allow to identify any change in patient’s symptoms and severity.
  • If an exacerbation is detected the patient gets a reminder to engage their self-management strategies while waiting for the Educator to call back.
  • An alarm is generated for the Educator, so they immediately call back the patient. At this call they will evaluate any further intervention required and schedule additional follow-up.
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